Shipping Information

Black Friday 2024 Shipping Information

 

How much is shipping?

Fillyboo provides free shipping for all orders over £200.

A flat rate of £12 applies to orders under £200.

Orders are shipped via UPS Express.

Where is my order being shipped from?

Orders are shipped directly from Sydney Australia. UPS are unable to deliver to PO Boxes (except in the U.A.E).

When will I receive my order?

Most orders are shipped within 1-3 business days, however due to the many elements that go into making our handmade pieces, some items may require a final process before they can be shipped. Some items are transferred between Fillyboo locations before being shipped. Before contacting our customer service team, please allow up to 10 business days after you have placed your order to receive a shipping notification.
You will receive a shipping confirmation with tracking information when your order has been dispatched. For any delivery questions whilst your order is in transit, please contact UPS directly and provide your tracking number.

Transit time between Sydney and to most cities worldwide is around 3-5 business days. If you live in a remote area, transit time may be slightly longer.

Can I change or cancel my order?

We are not able to change or cancel your order once it is received, so please double check your order, as well as your delivery and contact information carefully. This includes items ordered via Trunk Show or on Pre Order. If you no longer wish to receive your pre ordered item or the event that you ordered for has passed, we are not able to cancel that order prior to shipping. Please receive your order and initiate a return if required.

Items ordered on pre order?

Please note that the estimated ship date for pre order items should be considered the start of a 3 week shipping window. Delays can occur with production, and subsequently ship dates for pre ordered items can be pushed back at times. Please do not order pre order styles if you need to receive it for a specific date within the shipping window, as we are not able to guarantee arrival in time. We will do our very best to keep you updated on any changes to the expected shipping dates.

Fillyboo collections are hand made in small quantities. We may offer our most popular styles on a pre order basis if existing inventory is sold out and new production is scheduled to arrive soon.

Items ordered via Trunk Show

Fillyboo offers selected collections via Trunk Show sales. These orders are unable to be changed or cancelled for any reason. This is because exact quantities and sizes are produced to avoid wastage, and this allows us to offer these collections at reduced prices. Thank you so much for understanding!

Payment of Import Duties and Taxes

Orders placed on www.fillyboo.co.uk are delivered with duties already paid. You will not be invoiced for any other payments prior to your order being delivered.

This Fillyboo store accepts orders for customers located in the UK, Ireland, Europe and the Middle East.